In TimeChimp, you have full control over your subscription. Whether you want to adjust your plan, change the number of seats, or cancel your subscription, you can easily manage it all yourself. This article will guide you through all the possibilities.
Finding your subscription page
All changes to your subscription start from the same place. Follow these steps to navigate to the correct page:
Log in to your TimeChimp account.
Click on the gear icon in the top right corner of the screen.
Select the "Subscription" option from the menu.
You are now on the central page for managing your subscription.
Changing your subscription plan
Do you need more features or a smaller plan? You can change your subscription type as follows.
How to change your plan?
Click the "Change Plan" button.
Choose the desired subscription type (Professional, Advanced, or Essential).
If needed, adjust the payment term using the slider (monthly or yearly). By paying annually, you can save up to 20%.
How do the costs work when you make a change?
Upgrade (to a higher plan): An upgrade takes effect immediately. You will instantly receive an invoice with the pro-rata (proportionally calculated) amount for the remaining time of your current billing period. Starting from the next billing period, the new, full amount will be charged.
Downgrade (to a lower plan): A downgrade will take effect at the end of your current billing period. This is because you have already paid for the features of your current plan for the entire period.
Adjusting the number of seats
Do you have more or fewer colleagues using TimeChimp? Easily adjust the number of available user licenses (seats).
How to adjust the number of seats?
On the subscription page, click "Edit" next to the number of seats in the bottom left.
Adjust the number to the desired amount.
The invoice is calculated based on the number of seats available in your environment, not necessarily the number of active employees.
For example, if it says "1/5 seats used," it means you are paying for 5 seats, and 1 is currently in use.
Not enough available seats? If you want to add a new employee and have no free seats, you must first add an extra seat here before the employee can be created in TimeChimp.
How do the costs work when you make a change?
More seats: An increase in the number of seats takes effect immediately. You will instantly receive an invoice with the pro-rata amount for the extra seats for the remaining time of your current billing period. Starting from the next billing period, the new, full amount will be charged.
Fewer seats: A reduction in the number of seats will take effect at the end of your current billing period, as you have already paid for these seats.
Canceling your subscription
Should you decide to stop using TimeChimp, you can arrange this on the subscription page.
How to cancel your subscription?
On the subscription page, click the "Cancel subscription" button in the bottom right corner.
We always ask for a reason for your cancellation. Your feedback helps us to improve our product and our service.
What happens after you cancel?
Access until the end of the paid period: After canceling, you will retain full access to all paid features for the period you have already paid for.
After the end date: Once your paid period has expired, your account will be converted to a free account. Only the administrator can still log in and will only have access to the 'Reports' module to view and export all historical data.
Important: Make sure you download all necessary data (invoices, project details, etc.) before your subscription actually ends. These modules will no longer be available after the cancellation date.
Frequently Asked Questions (FAQ)
What about a trial subscription? A trial subscription expires automatically and does not need to be canceled. The option to cancel is not visible for trial accounts.
What is the notice period? The notice period is one month. For an annual subscription, the cancellation takes effect at the end of the annual period and must be received at least 1 month before the annual subscription's renewal.
How can I delete my entire organization? First, the subscription must be canceled. Afterward, the button to delete the organization will appear.
Please note: This is a permanent action, and all your data will be permanently deleted.
Need help?
If you have any questions or if something is not entirely clear, our support staff is ready to help. You can always start a chat with our support team; they will be happy to assist you.