At TimeChimp, it's important for us to ensure that our software runs smoothly for all of our users. Unfortunately, errors in the system, also known as bugs, occur in every software system and can cause frustration and disruption for our users.

Resolving bugs follows a standard process, which we'd like to share with you!

The first step in resolving a software bug is to identify it. Usually, this is done by you, our user, who may encounter an error message or other problem while using TimeChimp. Once we're notified of the problem, we'll investigate to understand what's causing it.

To fix a bug, we need to be able to reproduce it. This means we need to be able to cause the same problems on our end, so we can see exactly what's going on. See an incorrect answer in mathematics; if you haven't written down the calculation showing how you arrived at your answer, you also can't see where it went wrong.

Sometimes bugs are specific to certain environments or actions, so we may need to collaborate with the user to get more information about how they encountered the problem.

Before passing the bug on to the Tech Support team, the support team will also test the problem to see if the bug occurs for them as well. We do this by going into your company, using the same settings and follow the same steps that the user took to encounter the error. If this is the case, the bug will be reported to our colleagues in Tech Support and you'll receive a ticket number, which you can use to quickly request information and we can easily find our conversation with you.

After identifying and reproducing the bug, and passing it on to our Tech Support team, we need to determine the cause. This involves looking at the code and testing different scenarios to understand what's going wrong. Sometimes a bug is caused by a simple mistake in the code, while in other cases it may be the result of a more complex problem.

Once we understand what's causing the bug, we can start developing a solution. This involves modifying the code to address the problem.

After developing a solution, we need to thoroughly test it to ensure that the problem is solved and that no new problems arise. This includes a combination of automated and manual testing to ensure that the solution works as intended.

Once we're confident that the solution is working correctly, we implement it in our production environment so that all of our users can benefit from the solution. We then communicate this to you to let you know that the problem has been resolved!